Refund policy
Return and Refund Policy
Eligibility for Returns:
You can return items within 14 days of receiving them if they are unused, undamaged, and in their original packaging.
Non-Returnable Items:
Personalized or digital items, as well as items showing signs of use, are not eligible for return.
Return Process:
- Contact us at audrawlife@gmail.com with your order number and reason for return.
- Ship the product back to us. The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
Once we receive and inspect your return, we will notify you via email. If approved, a refund will be issued to your original payment method within 14 business days.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at [Your Email Address] with photos of the item. We will cover the return shipping costs and send a replacement or issue a full refund.